Delivery Coverage

Sipee currently delivers orders to serviceable locations across India through available courier and delivery partners.

Delivery availability may depend on the location, product, courier serviceability, and other operational factors.

Order Processing

Orders are normally processed after successful payment confirmation.

Processing time may vary depending on:

• Product availability.
• Order volume.
• Weekends and public holidays.
• Warehouse or supplier processing time.
• Operational circumstances.

Orders are generally dispatched after the required processing steps have been completed.

Delivery Time

Estimated delivery dates shown during checkout or communicated by our courier partners are estimates and are not guaranteed.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Promotional or free-shipping offers may have separate eligibility conditions, which will be communicated as part of the applicable offer.

Order Tracking

Where tracking is available, tracking information may be provided through email, SMS, WhatsApp, your Sipee account, or the courier's tracking system.

Tracking information may take some time to become active after an order has been dispatched.

• Tracking information may update periodically.
• Courier tracking information may be delayed.
• Delivery status is provided by the applicable courier partner.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

Please carefully check your address before completing your purchase.

Delays or additional delivery charges caused by incorrect, incomplete, or inaccessible addresses may apply where permitted.

Failed Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their delivery procedures.

Please ensure that someone is available to receive the order and that the provided phone number remains reachable during delivery.

Undelivered or Returned Shipments

If a shipment is returned to Sipee because of:

• Incorrect or incomplete address.
• Repeated failed delivery attempts.
• Refusal to accept the shipment.
• Customer being unavailable to receive the order.
• Other customer-attributable reasons.

we may contact you regarding reshipment and any applicable additional shipping costs.

Damaged Packages

If your package appears visibly damaged, opened, or tampered with at the time of delivery, please inspect it carefully and contact Sipee as soon as possible if there is an issue.

For damaged, defective, tampered, missing, or incorrect products, please refer to our Return & Refund Policy for information regarding the required unboxing video and return process.

Delivery Delays

Sipee is not responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather.
• Natural disasters.
• Public holidays.
• Courier service disruptions.
• Transportation disruptions.
• Government restrictions or other regulatory events.
• Incorrect or incomplete delivery information.

Fulfillment Partners

Some Sipee products may be fulfilled through third-party suppliers, warehouses, or logistics partners.

Depending on the product and fulfillment arrangement, orders may be dispatched from different locations and may have different processing or delivery timelines.

Where applicable, customers will receive available tracking or shipment information after dispatch.

Shipping Support

If you have a question about your shipment, please contact us with your order number so that we can assist you more efficiently.

• Email: support@sipee.in
• Phone: +91 7511180046