Return Window

Return requests must be submitted within 48 hours of delivery.

To request a return, contact us at:

• Email: support@sipee.in
• Phone: +91 7511180046

Eligible Returns

A product may be eligible for return if:

• The product was delivered damaged.
• The product is defective.
• The wrong product was delivered.
• The product is materially different from what was ordered.

Returned products should be unused and in their original condition, with the original packaging, accessories, tags, and other included items where applicable.

Mandatory Unboxing Video

For claims involving a damaged, defective, tampered, missing, or incorrect product, an unboxing video is mandatory as evidence for the return or refund request.

The video should:

• Show the sealed package clearly before it is opened.
• Clearly show the shipping label and order information.
• Show the package being opened and the product being removed.
• Show the product, packaging, accessories, and any visible issue.
• Be one continuous, uninterrupted video.
• Not be paused, cut, edited, trimmed, or stitched together.
• Not contain unexplained gaps in the recording.

Videos that have been paused, cut, edited, trimmed, stitched together, or otherwise manipulated may not be accepted as sufficient evidence for a return or refund request.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, tampered, or incorrect product, please contact Sipee within 48 hours of delivery.

Please provide your order number along with the required continuous unboxing video and any additional photographs or information requested by our support team.

We may request additional information where reasonably necessary to verify the issue and process your claim.

Non-Returnable Products

For hygiene, safety, and product-quality reasons, opened or used personal-care, beauty, wellness, hygiene-sensitive, or similar products may not be eligible for return.

Products specifically marked as non-returnable on the product page are also excluded from returns unless otherwise required by applicable law.

Original Packaging

Customers should keep the original product packaging, shipping label, product, accessories, tags, and other items received until the return or refund request has been completely resolved.

Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

Approved refunds will generally be processed to the original payment method, subject to the processing time of the payment provider.

Shipping charges are generally non-refundable unless the return is due to an error or issue attributable to Sipee.

Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

An order may not be cancellable once it has been packed, shipped, or otherwise processed for fulfillment.

How to Request a Return

To request a return, email support@sipee.in with:

• Your order number
• Reason for the return
• Continuous, unedited unboxing video where applicable
• Supporting photographs or other requested information

Our support team will review the request and provide further instructions if the return is approved.

Applicable Consumer Rights

This policy is intended to explain Sipee's return and refund process and does not limit any rights or remedies available to consumers under applicable Indian law.