1. What is Partial Prepaid COD?

Partial Prepaid COD (PPC) allows you to pay a portion of your product price online when placing your order, while the remaining product amount is collected by our authorized delivery partner at the time of delivery.

For eligible orders, our PPC structure is:

• 10% of the product price is paid online as an advance toward the product purchase.
• ₹69 is paid online as the applicable delivery/COD handling charge.
• The remaining 90% of the product price is payable to the delivery partner at delivery.

The exact amount payable online and at delivery will be displayed to you before you complete the PPC payment.

2. PPC Payment Example

For a product priced at ₹1,000:

• Product price: ₹1,000
• PPC advance (10%): ₹100
• Delivery/COD handling charge: ₹69
• Amount paid online: ₹169
• Remaining product amount payable at delivery: ₹900

3. PPC Payment Confirmation

Once your PPC payment is successfully completed:

• Your order is created and recorded in our system.
• The amount paid online is recorded against your order.
• The remaining 90% of the product price is scheduled for collection at delivery.
• We may begin processing, packing and dispatching the order according to our normal fulfilment process.

Completing the PPC payment confirms your intention to purchase the product. Cancellation, delivery refusal, RTO, return and refund consequences are governed by this policy and our applicable Return & Refund Policy.

4. PPC Advance

The 10% PPC amount is an advance payment toward the product purchase. It is not described or intended as an arbitrary penalty or fine.

If a refund becomes due, we will determine the refundable amount based on the reason for cancellation or return, the stage of fulfilment, applicable order costs, the applicable return terms and applicable law.

5. ₹69 Delivery/COD Handling Charge

The ₹69 charge is separately disclosed before you complete your PPC payment. It relates to the delivery and/or COD-handling services associated with fulfilling a PPC order.

This charge is not intended to operate as a penalty for exercising a valid consumer right. Where a refund is legally required or otherwise applicable under our policy, we will determine the treatment of this charge according to the circumstances and applicable law.

We will not intentionally hide compulsory charges or present them as optional when they are required to place the PPC order.

6. Cancellation Before Dispatch

If you want to cancel a PPC order, please contact us as soon as possible after placing the order.

A cancellation request is not automatically effective until we confirm that the order can be cancelled.

If the order has not yet incurred material fulfilment costs, we will process the applicable refund in accordance with the circumstances and our refund terms.

If we have already incurred reasonable and identifiable costs in processing, preparing, packing, dispatching or otherwise fulfilling the order, any deduction from an otherwise refundable amount will be limited to amounts that we are legally permitted to retain and that are reasonable in relation to the applicable costs.

7. Cancellation After Dispatch

Once an order has been dispatched, normal cancellation may no longer be possible because the shipment has entered the delivery process.

If you no longer want the order after dispatch, please contact us immediately. Depending on the shipment status, we may ask you to accept the delivery and use the applicable return process rather than refusing the shipment.

If the shipment is refused and returned to us, it may be treated as an RTO under this policy.

8. Refusal of Delivery

We request that you do not refuse delivery simply because you have changed your mind. Please contact us first so that we can determine the appropriate cancellation or return process.

A delivery refusal can cause additional logistics costs because the shipment may already have travelled toward you and then need to be transported back to us.

Where a PPC shipment is refused by you and becomes RTO, we may adjust reasonable and legally permissible order-related costs actually incurred, including applicable forward/return logistics, delivery attempts, payment processing or other directly attributable fulfilment costs, from any amount otherwise refundable.

9. RTO (Return to Origin)

An order may become RTO when it cannot be delivered and is returned to us. This may happen because of circumstances such as:

• You refuse delivery.
• You remain unavailable after applicable delivery attempts.
• An incorrect or incomplete address was provided.
• You do not respond to delivery communications.
• You decline to accept the shipment.
• Other customer-related circumstances prevent successful delivery.

An RTO can result in forward shipping, return transportation, delivery attempt, handling, payment-processing and other fulfilment costs.

Where legally permissible, we may deduct reasonable amounts corresponding to actual or reasonably incurred order-related costs. The amount retained will not automatically be treated as a fixed penalty simply because an RTO occurred.

10. Defective, Damaged, Wrong or Materially Different Products

If you receive a product that is defective, damaged in transit, wrong, materially different from what you ordered, missing essential components, or otherwise covered by an applicable legal or policy remedy, please contact us promptly.

Depending on the circumstances, we may provide:

• Replacement;
• Repair, where applicable;
• Refund; or
• Another remedy required under applicable law.

For a valid legally protected claim, we will not improperly retain the PPC payment as a punitive charge.

We may request reasonable information, photographs, videos, packaging details and order information needed to verify and process the claim.

11. Returns After Delivery

If you have accepted delivery and subsequently want to return the product, your request will be handled according to our applicable Return & Refund Policy and the return conditions applicable to the product.

Return eligibility may depend on:

• Product category;
• Product condition;
• Whether the product has been used;
• Whether the product has been damaged;
• Whether accessories and components are complete;
• Original packaging and other included items;
• The applicable return window; and
• The reason for the return.

Please do not send a product back without first obtaining our return instructions.

12. Change-of-Mind Returns

A change-of-mind return is different from a return relating to a defective, damaged, wrong or materially different product.

Where we offer a voluntary change-of-mind return for a particular product, the applicable eligibility conditions, return window and permitted return-shipping arrangements will apply.

Where a return is not required by applicable law and we voluntarily offer a return facility, we may establish reasonable conditions for that facility and communicate any applicable permitted charges before processing the return.

13. Refund Calculation for PPC Orders

For a PPC order, the refund calculation is based on the amounts you actually paid and the circumstances giving rise to the refund.

Because the remaining 90% of the product price is collected only at delivery, you have not paid that amount when the order is cancelled or returned before that collection.

You will not be charged the unpaid ₹900 merely because the order was cancelled or returned.

14. Refund in Customer-Caused RTO Cases

Where an order becomes RTO because of circumstances attributable to you, we may review the costs incurred in fulfilling and returning the shipment.

Subject to applicable law, these may include:

• Forward shipping;
• Return transportation;
• Delivery attempts;
• COD/payment-processing services;
• Order handling; and
• Other directly attributable fulfilment expenses.

Any deduction will be limited to amounts we are legally entitled to retain and will not be disproportionate to the applicable costs or loss.

If the amount you paid exceeds the permitted deductions, the applicable remaining balance will be refunded.

15. No Automatic Full Forfeiture

We do not intend to automatically forfeit the entire PPC payment in every cancellation, refusal, RTO or return situation.

The applicable refund will depend on:

• The reason for cancellation or return;
• Whether the order was dispatched;
• Whether an RTO occurred;
• Order-related costs actually or reasonably incurred;
• Whether you are exercising a legally protected consumer remedy;
• The applicable product-specific return conditions; and
• Applicable Indian law.

16. Return Shipping

Where you are responsible for a permitted customer-initiated return, the applicable return-shipping arrangement will be communicated to you.

Where the return is required because of an issue attributable to us, such as an incorrect product supplied by us, we will handle the applicable return or replacement process accordingly.

17. Product Inspection

For returns requiring inspection, we may inspect the returned product to determine whether it satisfies the applicable return conditions.

The inspection may include checking:

• Product condition;
• Physical damage;
• Signs of misuse;
• Missing accessories or components;
• Serial number or identifying marks;
• Packaging;
• Tampering; and
• Whether the returned item corresponds to the item shipped.

Inspection does not remove or restrict any consumer rights that cannot legally be excluded or restricted.

18. Refund Method

Where a refund is approved, we will generally process it to the original payment method used for the prepaid transaction, subject to payment-gateway, banking and applicable regulatory requirements.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider or other financial institution.

19. Refund Processing

Once a refund has been approved and any required return or inspection process has been completed, we will initiate the applicable refund within the processing period communicated for the order.

After initiation, the actual credit time may depend on the payment gateway and financial institution.

20. Multiple Products in One PPC Order

If an order contains multiple products, the PPC advance and applicable charges may be calculated according to the checkout configuration.

If only part of an order is cancelled or returned, the applicable refund will be calculated based on the affected product(s), amounts actually paid, applicable charges and the circumstances of the return.

21. Coupons, Discounts and Promotions

If a PPC order was placed using a coupon, promotional discount, bundle offer, free-shipping offer or other promotion, the applicable promotional terms may be taken into account when calculating a refund.

A refund will not artificially increase the benefit received beyond the amount actually paid, except where required by applicable law.

22. Fraudulent or Abusive Use

We may investigate unusual patterns of PPC orders, cancellations, delivery refusals, RTOs or return requests where there is a reasonable basis to suspect fraud, abuse or misuse.

Examples may include:

• Repeated intentional delivery refusals;
• Repeated orders followed by refusal without a legitimate reason;
• False defect or damage claims;
• Returning a different product;
• Returning a product contrary to disclosed return conditions;
• Manipulating promotional or PPC offers; or
• Providing deliberately false order information.

Any action we take will remain subject to applicable law and consumer rights.

23. Accurate Delivery Information

You are responsible for providing a complete and accurate delivery address and valid contact details.

Please verify:

• Name;
• House/building number;
• Street/locality;
• City;
• State;
• PIN code; and
• Mobile number.

If an incorrect or incomplete address causes delivery failure and RTO, the order may be treated as a customer-caused RTO, subject to the circumstances and applicable law.

24. Payment to the Delivery Partner

The remaining 90% of the product price is payable to our authorized delivery partner at the time of delivery.

Please verify the payable amount shown for your order before making the payment.

25. No Duplicate Collection of the PPC Advance

The PPC advance and ₹69 delivery/COD handling charge have already been paid online and should not be collected again by the delivery partner.

For a ₹1,000 product under the example above, the delivery partner should collect only ₹900 at delivery.

26. How to Contact Us About a PPC Order

For questions about PPC payments, cancellation, RTO, returns or refunds, please contact our support team.

• Email: support@sipee.in
• Phone: +91 7511180046

Please include your order number and the registered contact details associated with the order so that we can assist you efficiently.

27. Grievance Redressal

We maintain a customer-support and grievance process for concerns relating to PPC payments, delivery, returns, refunds and other order-related matters.

You may contact us using the details provided below. Nothing in this policy is intended to limit any statutory consumer right or remedy that cannot legally be excluded or restricted.

28. Changes to This PPC Policy

We may update this PPC Policy from time to time to reflect changes in our payment arrangements, logistics processes, business practices or applicable legal requirements.

The policy version applicable to an order will generally be the version communicated to you at the relevant time, subject to applicable law.

29. Applicable Law and Consumer Rights

This PPC Policy is governed by the applicable laws of India.

Nothing in this policy is intended to exclude, restrict, waive or override any consumer right or remedy that cannot legally be excluded, restricted or waived.

30. Quick PPC Summary

When you place a PPC order:

• Pay online: 10% of the product price + ₹69 delivery/COD handling charge.
• Pay at delivery: Remaining 90% of the product price.

If you need to cancel, contact us as early as possible. If you refuse delivery and the order becomes RTO, reasonable and legally permissible order-related costs may be adjusted from any amount otherwise refundable.

If you receive a defective, damaged, wrong or materially different product, contact us promptly so we can provide the applicable remedy.